RETURN POLICY
Last Updated: October 2026
Return Policy
At Noreving, customer satisfaction is important to us.
We understand that sometimes a product may not meet your expectations. This Return Policy explains the conditions and process for requesting a return.
Noreving is owned and operated by:
Henan Sheng Yanxi Network Technology Co., Ltd.
1. Return Period
Customers may request a return within:
30 calendar days after receiving the order.
To be eligible for a return, your return request must be submitted within this period.
Requests submitted after the return window may not be accepted.
2. Return Eligibility
To qualify for a return, products must meet the following conditions:
- The item must be unused
- The item must be in its original condition
- The product packaging should be complete
- The customer must provide proof of purchase
- The item should not show signs of damage caused by improper use
For hygiene, safety, or product protection reasons, certain items may not be eligible for return if they have been opened, used, or altered.
3. How To Request A Return
To start a return request, please contact our customer support team:
Email:
Please include:
- Order number
- Customer name
- Email address used for purchase
- Product information
- Reason for return
- Supporting photos if applicable
Our team will review your request and provide further instructions.
Please do not send products back before receiving return approval.
4. Return Address
For security and processing purposes, customers should contact our support team before returning any product.
After your return request is approved, we will provide the appropriate return instructions and return address.
Please do not send returns to the business registration address unless specifically instructed.
5. Return Shipping Costs
Customer Preference Returns
For returns caused by personal preference, incorrect selection, or change of mind:
The customer may be responsible for return shipping costs.
Damaged, Defective, or Incorrect Items
If you receive:
- A damaged product
- A defective product
- An incorrect item
- A product significantly different from the description
Please contact us immediately.
We will review the situation and provide an appropriate solution, including replacement or refund when applicable.
6. Refund Process
Once we receive and inspect the returned item, we will notify you regarding the approval status.
Approved refunds will be processed to the original payment method.
Refund processing time:
5-10 business days
depending on your payment provider.
7. Non-Returnable Items
Certain products may not be eligible for return, including:
- Products damaged through misuse
- Items returned without approval
- Items missing original packaging
- Customized products (if applicable)
8. Contact Information
For return-related questions:
Email:
Phone:
+852 8543 744
Business Operator:
Henan Sheng Yanxi Network Technology Co., Ltd.